Trust and safety
Scam prevention
Arcane Nexus Ltd is working hard to fight cybercrime and fraud, to keep you as safe as possible.
We use transaction monitoring and screening tools to identify and prevent fraud and money laundering.
Below are answers to a few common questions about fraud and how you can prevent it.
What is a scam?
A scam is where you’re tricked into sending money or digital assets (i.e. cryptocurrencies) to a scammer, who then steals the money or digital assets. Scammers might impersonate people and organisations you trust, using documents, emails, phone calls, and texts that seem genuine. They may ask you to download apps or sign up for specialised investment websites.
Many victims are contacted by scammers through investment, trading or chat groups on WhatsApp, Telegram or Signal. Many scams promise overly high investment returns or claim to facilitate access to investment opportunities not available to the general public.
I’ve been scammed and the transaction details mention Arcane Nexus Ltd. What should I do?
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01
Notify your bank or financial institution immediately
If you believe you have been affected by fraud or a scam, we strongly recommend that you notify your bank or financial institution immediately. They may be able to recall the payment.
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02
Report any suspected fraud or scam to your local law enforcement agency
You should also report any suspected fraud or scam to your local law enforcement agency and notify us directly.
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03
Notify us directly
If you do want to report the suspected fraud to us, please contact us at [email protected] or use our suspected fraud submission form.
FRAUD CONTACT ADDRESS
I’ve been contacted by someone claiming to represent Arcane Nexus Ltd. How do I know this communication is legitimate?
Check the source
Legitimate communications from Arcane Nexus Ltd will only come from our official email address: [email protected]. We urge you to exercise caution and verify a sender’s identity before responding to any communication claiming to be from us.
We will never ask you to:
Disclose your password or one-time passcodes.- Disclose full authentication credentials.
- Provide confidential information over social media platforms.
- Move funds to a “safe account”.
- Transfer funds or assets for “verification purposes”.
How do I spot a scam?
Scammers employ a range of tactics:
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Creating urgency
Pressuring you to act quickly, such as claiming an offer is limited or payment is needed immediately.
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Promising high returns
Offering unusually high or guaranteed profits, often linked to cryptocurrencies, stablecoins, AI, “algorithmic trading”, or other complex or trending products.
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Pretending to be trusted people
Impersonating banks, regulators, colleagues, friends, or real company employees.
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Building trust over time
Using social media, messaging apps, or group chats to form relationships before introducing investment opportunities or asking for money.
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Using emotional manipulation
Romance scams often exploit personal relationships by creating fake emergencies or trust-based investment opportunities to prompt payments.
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Exclusivity
Claiming opportunities are “invite-only” or available only to a select few.
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Looking professional
Using polished websites, contracts, apps, or documents to appear legitimate.
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Payment redirection
Asking you to send funds to new or different accounts (often at short notice), sometimes claiming it is for security, efficiency, or compliance reasons.
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Using complex language
Overloading you with technical jargon or complex explanations (e.g. around trading strategies or crypto infrastructure) to sound credible and discourage questions.
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Asking for more money over time
Encouraging increasingly large payments over time, often by showing fake “profits” or returns at first.
How can you protect yourself from scams?
Be cautious
Be wary of offers promising guaranteed profits or “get rich quick” opportunities.
Don’t rush
If you feel pressured to act urgently, stop and verify the request independently before proceeding.
Check identities
Research companies or individuals before sending any money. Look for public sources and reviews, and check email addresses, phone numbers, and website domains carefully for inconsistencies, misspellings, or anything suspicious.
Check licensing
Confirm whether a firm is authorised by checking the local financial services register.
Protect personal information
Don’t share personal details or identity documents with people you only know online.
Keep control of your accounts
Never let someone else open or manage payment accounts or crypto wallets for you without proper verification.
Avoid remote access
Do not install remote access software that gives strangers access and control over your device or financial accounts.
Known counterparties
Be cautious when sending money or cryptocurrencies to individuals you have only met online, including through social media, messaging apps, or group chats.
Payment requests
Be cautious of unexpected or urgent requests for money or changes to payment details, especially if they involve changes to usual payment details or methods.
Look out for recovery scams
If you are scammed, scammers may pretend they can recover lost funds or digital assets if you pay them upfront.
Be aware of emotional pressure
Romance, emergencies, or personal hardship may be used as a way to influence your decisions.
Use secure communication
Don’t click on links or download attachments in unexpected messages, particularly those asking for payments, personal information, or login details.
Ask for advice
If in doubt, speak to someone you trust or contact the organisation directly using verified contact details.
Review transactions carefully
Double check payment details carefully before sending funds, especially for first-time or high-value transactions.