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Tell us what went wrong.

Support is email, in English and German. Say which device you are on and what you saw, and we can usually fix it on the first reply instead of the third.

Write to support

We use what you send only to answer you. Never include your master password or a card number.

Write directly

If you would rather use your own mail client: [email protected]

Try the FAQs first

Billing, devices, the VPN and the Vault are covered there, and you get the answer immediately.

Read the FAQs

Was it really us?

We never ask for your password, your card number or remote access to your device. If a message did, it was not from us.

Scam prevention

Before you write

The email address on your ezee account, the device and system version, and what you saw - word for word.